Intermediate level
Hospitality in English: Intermediate Vocabulary
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suite
[swiːt]
standard room
[ˈstændəd ruːm]
deluxe
[dɪˈlʌks]
amenities
[əˈmiːnɪtiz]
room service
[ruːm ˈsɜːvɪs]
minibar
[ˈmɪnɪbɑː]
laundry
[ˈlɔːndrɪ]
dry cleaning
[draɪ ˈkliːnɪŋ]
luggage storage
[ˈlʌgɪʤ ˈstɔːrɪʤ]
deposit
[dɪˈpɒzɪt]
prepayment
[ˌpriːˈpeɪmənt]
cancellation
[ˌkænsəˈleɪʃn]
refund
[ˈriːfʌnd]
non-refundable
[ˌnɒn rɪˈfʌndəbl]
refundable
[rɪˈfʌndəbl]
late check-in
[leɪt ˈʧek ɪn]
early check-in
[ˈɜːli ˈʧek ɪn]
front desk
[frʌnt desk]
concierge
[ˌkɒnsiˈeəʒ]
bellhop
[ˈbelhɒp]
porter
[ˈpɔːtə]
occupancy
[ˈɒkjʊpənsi]
availability
[əˌveɪləˈbɪlɪtɪ]
rate
[reɪt]
rate plan
[reɪt plæn]
upgrade
[ˈʌpgreɪd]
downgrade
[ˈdaʊngreɪd]
maintenance
[ˈmeɪntənəns]
request
[rɪˈkwest]
complaint
[kəmˈpleɪnt]
noise
[nɔɪz]
neighbor
[ˈneɪbə]
wake-up service
[ˈweɪk ʌp ˈsɜːvɪs]
extension
[ɪksˈtenʃn]
stay
[steɪ]
invoice
[ˈɪnvɔɪs]
receipt
[rɪˈsiːt]
signature
[ˈsɪgnəʧə]
reservation number
[ˌrezəˈveɪʃn ˈnʌmbə]
confirmation
[ˌkɒnfəˈmeɪʃn]
overbooked
[ˌəʊvəˈbʊkt]
room change
[ruːm ʧeɪnʤ]
key card
[kiː kɑːd]
lost key
[lɒst kiː]
breakfast included
[ˈbrekfəst ɪnˈkluːdɪd]
airport shuttle
[ˈeəpɔːt ˈʃʌtl]
gym
[ʤɪm]
spa
[spɑː]
pool
[puːl]
parking
[ˈpɑːkɪŋ]
pet-friendly
[pet ˈfrendli]
smoke-free
[ˈsməʊk friː]
late checkout fee
[leɪt ˈʧek aʊt fiː]
extra charge
[ˈekstrə ʧɑːʤ]
damages
[ˈdæmɪʤɪz]
lost property
[lɒst ˈprɒpətɪ]
wake-up time
[ˈweɪk ʌp taɪm]
room inspection
[ruːm ɪnˈspekʃn]
housekeeping schedule
[ˈhaʊskiːpɪŋ ˈʃedjuːl]
quiet hours
[ˈkwaɪət ˈaʊəz]
check-in time
[ˈʧek ɪn taɪm]
check-out time
[ˈʧek aʊt taɪm]
passport
[ˈpɑːspɔːt]
payment method
[ˈpeɪmənt ˈmeθəd]
billing address
[ˈbɪlɪŋ əˈdres]
key deposit
[kiː dɪˈpɒzɪt]
linen
[ˈlɪnɪn]
bathrobe
[ˈbɑːθrəʊb]
slippers
[ˈslɪpəz]
toiletries
[ˈtɔɪlətriz]
iron
[ˈaɪən]
ironing board
[ˈaɪənɪŋ bɔːd]
safe
[seɪf]
balcony
[ˈbælkəni]
sea view
[siː vjuː]
city view
[ˈsɪtɪ vjuː]
noise complaint
[nɔɪz kəmˈpleɪnt]
maintenance issue
[ˈmeɪntənəns ˈɪʃuː]
room key replacement
[ruːm kiː rɪˈpleɪsmənt]
room inspection
[ruːm ɪnˈspekʃn]
quiet floor
[ˈkwaɪət flɔː]
family room
[ˈfæmɪlɪ ruːm]
connecting rooms
[kəˈnektɪŋ ruːmz]
room upgrade
[ruːm ˈʌpgreɪd]
hotel policy
[həʊˈtel ˈpɒlɪsɪ]
smoking fee
[ˈsməʊkɪŋ fiː]
late arrival
[leɪt əˈraɪvəl]
early departure
[ˈɜːli dɪˈpɑːʧə]
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Frequently Asked Questions
The list contains 89 words. That gives you a strong practical base for room types, amenities, service requests, and common hotel issues.
Study them in small thematic groups, review them with flashcards, and practice short hotel scenarios such as changing a room, asking about cancellation rules, or requesting an extra service.
Yes. You can download the PDF version of the list and review the vocabulary without an internet connection.