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Hospitality in English: Advanced Vocabulary
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| Word | Listen to pronunciation |
|---|---|
| no-show Pronunciation: [ˈnəʊ ʃəʊ] | |
| overbooking Pronunciation: [ˌəʊvəˈbʊkɪŋ] | |
| rate parity Pronunciation: [reɪt ˈpærɪtɪ] | |
| yield management Pronunciation: [jiːld ˈmænɪʤmənt] | |
| revenue management Pronunciation: [ˈrevənjuː ˈmænɪʤmənt] | |
| average daily rate Pronunciation: [ˈævərɪʤ ˈdeɪlɪ reɪt] | |
| occupancy rate Pronunciation: [ˈɒkjʊpənsi reɪt] | |
| RevPAR Pronunciation: [ˈrevpɑː] | |
| walk-in Pronunciation: [ˈwɔːk ɪn] | |
| upgrade policy Pronunciation: [ˈʌpgreɪd ˈpɒlɪsɪ] | |
| compensation Pronunciation: [ˌkɒmpənˈseɪʃn] | |
| service recovery Pronunciation: [ˈsɜːvɪs rɪˈkʌvərɪ] | |
| guest satisfaction Pronunciation: [gest ˌsætɪsˈfækʃn] | |
| loyalty program Pronunciation: [ˈlɔɪəltɪ ˈprəʊgræm] | |
| tier status Pronunciation: [tɪə ˈsteɪtəs] | |
| corporate rate Pronunciation: [ˈkɔːpərɪt reɪt] | |
| group booking Pronunciation: [gruːp ˈbʊkɪŋ] | |
| allocation Pronunciation: [ˌæləˈkeɪʃn] | |
| room inventory Pronunciation: [ruːm ˈɪnvəntrɪ] | |
| property management system Pronunciation: [ˈprɒpətɪ ˈmænɪʤmənt ˈsɪstəm] | |
| channel manager Pronunciation: [ˈʧænəl ˈmænɪʤə] | |
| rate fence Pronunciation: [reɪt fens] | |
| minimum length of stay Pronunciation: [ˈmɪnɪməm leŋkθ əv steɪ] | |
| blackout dates Pronunciation: [ˈblækaʊt deɪts] | |
| cancellation window Pronunciation: [ˌkænsəˈleɪʃn ˈwɪndəʊ] | |
| early departure Pronunciation: [ˈɜːli dɪˈpɑːʧə] | |
| late departure fee Pronunciation: [leɪt dɪˈpɑːʧə fiː] | |
| guaranteed reservation Pronunciation: [ˌgærənˈtiːd ˌrezəˈveɪʃn] | |
| non-guaranteed Pronunciation: [ˌnɒn ˈgærənˌtiːd] | |
| credit card pre-authorization Pronunciation: [ˈkredɪt kɑːd priːˌɔːθəraɪˈzeɪʃn] | |
| incident report Pronunciation: [ˈɪnsɪdənt rɪˈpɔːt] | |
| service level Pronunciation: [ˈsɜːvɪs ˈlevəl] | |
| VIP guest Pronunciation: [ˌviː aɪ ˈpiː gest] | |
| guest profile Pronunciation: [gest ˈprəʊfaɪl] | |
| special request Pronunciation: [ˈspeʃl rɪˈkwest] | |
| amenity kit Pronunciation: [əˈmiːnɪtɪ kɪt] | |
| room turnaround Pronunciation: [ruːm ˈtɜːnəraʊnd] | |
| housekeeping supervisor Pronunciation: [ˈhaʊskiːpɪŋ ˈsuːpəvaɪzə] | |
| maintenance request Pronunciation: [ˈmeɪntənəns rɪˈkwest] | |
| service outage Pronunciation: [ˈsɜːvɪs ˈaʊtɪʤ] | |
| guest complaint Pronunciation: [gest kəmˈpleɪnt] | |
| comp Pronunciation: [kɒmp] | |
| upsell Pronunciation: [ˈʌpsel] | |
| cross-sell Pronunciation: [ˈkrɒs sel] | |
| service standard Pronunciation: [ˈsɜːvɪs ˈstændəd] | |
| brand standard Pronunciation: [brænd ˈstændəd] | |
| guest journey Pronunciation: [gest ˈʤɜːnɪ] | |
| touchpoint Pronunciation: [ˈtʌʧpɔɪnt] | |
| feedback Pronunciation: [ˈfiːdbæk] | |
| review management Pronunciation: [rɪˈvjuː ˈmænɪʤmənt] | |
| service training Pronunciation: [ˈsɜːvɪs ˈtreɪnɪŋ] | |
| complimentary upgrade Pronunciation: [ˌkɒmplɪˈmentrɪ ˈʌpgreɪd] | |
| priority check-in Pronunciation: [praɪˈɒrɪtɪ ˈʧek ɪn] | |
| late check-out Pronunciation: [leɪt ˈʧek aʊt] | |
| room blocking Pronunciation: [ruːm ˈblɒkɪŋ] | |
| room assignment Pronunciation: [ruːm əˈsaɪnmənt] | |
| inventory control Pronunciation: [ˈɪnvəntrɪ kənˈtrəʊl] | |
| guest relations Pronunciation: [gest rɪˈleɪʃnz] | |
| front office Pronunciation: [frʌnt ˈɒfɪs] | |
| back office Pronunciation: [bæk ˈɒfɪs] | |
| house account Pronunciation: [haʊs əˈkaʊnt] | |
| folio Pronunciation: [ˈfəʊlɪəʊ] | |
| night audit Pronunciation: [naɪt ˈɔːdɪt] | |
| rate code Pronunciation: [reɪt kəʊd] | |
| contracted rate Pronunciation: [kənˈtræktɪd reɪt] | |
| booking pace Pronunciation: [ˈbʊkɪŋ peɪs] | |
| pickup report Pronunciation: [ˈpɪkʌp rɪˈpɔːt] | |
| displacement Pronunciation: [dɪsˈpleɪsmənt] | |
| overstay Pronunciation: [ˈəʊvəsteɪ] | |
| chargeback Pronunciation: [ˈʧɑːʤbæk] | |
| rate shopper Pronunciation: [reɪt ˈʃɒpə] | |
| guest segmentation Pronunciation: [gest ˌsegmənˈteɪʃn] | |
| brand compliance Pronunciation: [brænd kəmˈplaɪəns] | |
| service KPI Pronunciation: [ˈsɜːvɪs ˌkeɪ piː ˈaɪ] | |
| standard operating procedure Pronunciation: [ˈstændəd ˈɒpəreɪtɪŋ prəˈsiːʤə] | |
| guest experience Pronunciation: [gest ɪksˈpɪərɪəns] | |
| dynamic pricing Pronunciation: [daɪˈnæmɪk ˈpraɪsɪŋ] | |
| demand forecast Pronunciation: [dɪˈmɑːnd ˈfɔːkɑːst] | |
| booking channel Pronunciation: [ˈbʊkɪŋ ˈʧænəl] | |
| direct booking Pronunciation: [dɪˈrekt ˈbʊkɪŋ] | |
| commission Pronunciation: [kəˈmɪʃn] | |
| service charge Pronunciation: [ˈsɜːvɪs ʧɑːʤ] | |
| resort fee Pronunciation: [rɪˈzɔːt fiː] | |
| complaint resolution Pronunciation: [kəmˈpleɪnt ˌrezəˈluːʃn] | |
| guest retention Pronunciation: [gest rɪˈtenʃn] | |
| service blueprint Pronunciation: [ˈsɜːvɪs ˈbluːprɪnt] | |
| mystery guest Pronunciation: [ˈmɪstərɪ gest] | |
| brand audit Pronunciation: [brænd ˈɔːdɪt] | |
| service chargeback Pronunciation: [ˈsɜːvɪs ˈʧɑːʤbæk] | |
| no-show fee Pronunciation: [ˈnəʊ ʃəʊ fiː] | |
| upgrades inventory Pronunciation: [ˈʌpgreɪdz ˈɪnvəntrɪ] | |
| room revenue Pronunciation: [ruːm ˈrevənjuː] | |
| ancillary revenue Pronunciation: [ænˈsɪləri ˈrevənjuː] | |
| guest lifecycle Pronunciation: [gest ˈlaɪfsaɪkl] | |
| service culture Pronunciation: [ˈsɜːvɪs ˈkʌlʧə] | |
| comps policy Pronunciation: [kɒmps ˈpɒlɪsɪ] | |
| escalation Pronunciation: [ˌeskəˈleɪʃn] | |
| guest recovery Pronunciation: [gest rɪˈkʌvərɪ] | |
| brand promise Pronunciation: [brænd ˈprɒmɪs] | |
| service design Pronunciation: [ˈsɜːvɪs dɪˈzaɪn] | |
| operational standard Pronunciation: [ˌɒpəˈreɪʃənl ˈstændəd] | |
| labor cost Pronunciation: [ˈleɪbə kɒst] | |
| staff turnover Pronunciation: [stɑːf ˈtɜːnəʊvə] | |
| training plan Pronunciation: [ˈtreɪnɪŋ plæn] | |
| guest feedback loop Pronunciation: [gest ˈfiːdbæk luːp] | |
| service recovery plan Pronunciation: [ˈsɜːvɪs rɪˈkʌvərɪ plæn] | |
| guest consent Pronunciation: [gest kənˈsent] | |
| data privacy Pronunciation: [ˈdeɪtə ˈpraɪvəsɪ] | |
| property standards Pronunciation: [ˈprɒpətɪ ˈstændədz] |
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