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Hospitality in English: Advanced Vocabulary
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no-show
[ˈnəʊ ʃəʊ]
overbooking
[ˌəʊvəˈbʊkɪŋ]
rate parity
[reɪt ˈpærɪtɪ]
yield management
[jiːld ˈmænɪʤmənt]
revenue management
[ˈrevənjuː ˈmænɪʤmənt]
average daily rate
[ˈævərɪʤ ˈdeɪlɪ reɪt]
occupancy rate
[ˈɒkjʊpənsi reɪt]
RevPAR
[ˈrevpɑː]
walk-in
[ˈwɔːk ɪn]
upgrade policy
[ˈʌpgreɪd ˈpɒlɪsɪ]
compensation
[ˌkɒmpənˈseɪʃn]
service recovery
[ˈsɜːvɪs rɪˈkʌvərɪ]
guest satisfaction
[gest ˌsætɪsˈfækʃn]
loyalty program
[ˈlɔɪəltɪ ˈprəʊgræm]
tier status
[tɪə ˈsteɪtəs]
corporate rate
[ˈkɔːpərɪt reɪt]
group booking
[gruːp ˈbʊkɪŋ]
allocation
[ˌæləˈkeɪʃn]
room inventory
[ruːm ˈɪnvəntrɪ]
property management system
[ˈprɒpətɪ ˈmænɪʤmənt ˈsɪstəm]
channel manager
[ˈʧænəl ˈmænɪʤə]
rate fence
[reɪt fens]
minimum length of stay
[ˈmɪnɪməm leŋkθ əv steɪ]
blackout dates
[ˈblækaʊt deɪts]
cancellation window
[ˌkænsəˈleɪʃn ˈwɪndəʊ]
early departure
[ˈɜːli dɪˈpɑːʧə]
late departure fee
[leɪt dɪˈpɑːʧə fiː]
guaranteed reservation
[ˌgærənˈtiːd ˌrezəˈveɪʃn]
non-guaranteed
[ˌnɒn ˈgærənˌtiːd]
credit card pre-authorization
[ˈkredɪt kɑːd priːˌɔːθəraɪˈzeɪʃn]
incident report
[ˈɪnsɪdənt rɪˈpɔːt]
service level
[ˈsɜːvɪs ˈlevəl]
VIP guest
[ˌviː aɪ ˈpiː gest]
guest profile
[gest ˈprəʊfaɪl]
special request
[ˈspeʃl rɪˈkwest]
amenity kit
[əˈmiːnɪtɪ kɪt]
room turnaround
[ruːm ˈtɜːnəraʊnd]
housekeeping supervisor
[ˈhaʊskiːpɪŋ ˈsuːpəvaɪzə]
maintenance request
[ˈmeɪntənəns rɪˈkwest]
service outage
[ˈsɜːvɪs ˈaʊtɪʤ]
guest complaint
[gest kəmˈpleɪnt]
comp
[kɒmp]
upsell
[ˈʌpsel]
cross-sell
[ˈkrɒs sel]
service standard
[ˈsɜːvɪs ˈstændəd]
brand standard
[brænd ˈstændəd]
guest journey
[gest ˈʤɜːnɪ]
touchpoint
[ˈtʌʧpɔɪnt]
feedback
[ˈfiːdbæk]
review management
[rɪˈvjuː ˈmænɪʤmənt]
service training
[ˈsɜːvɪs ˈtreɪnɪŋ]
complimentary upgrade
[ˌkɒmplɪˈmentrɪ ˈʌpgreɪd]
priority check-in
[praɪˈɒrɪtɪ ˈʧek ɪn]
late check-out
[leɪt ˈʧek aʊt]
room blocking
[ruːm ˈblɒkɪŋ]
room assignment
[ruːm əˈsaɪnmənt]
inventory control
[ˈɪnvəntrɪ kənˈtrəʊl]
guest relations
[gest rɪˈleɪʃnz]
front office
[frʌnt ˈɒfɪs]
back office
[bæk ˈɒfɪs]
house account
[haʊs əˈkaʊnt]
folio
[ˈfəʊlɪəʊ]
night audit
[naɪt ˈɔːdɪt]
rate code
[reɪt kəʊd]
contracted rate
[kənˈtræktɪd reɪt]
booking pace
[ˈbʊkɪŋ peɪs]
pickup report
[ˈpɪkʌp rɪˈpɔːt]
displacement
[dɪsˈpleɪsmənt]
overstay
[ˈəʊvəsteɪ]
chargeback
[ˈʧɑːʤbæk]
rate shopper
[reɪt ˈʃɒpə]
guest segmentation
[gest ˌsegmənˈteɪʃn]
brand compliance
[brænd kəmˈplaɪəns]
service KPI
[ˈsɜːvɪs ˌkeɪ piː ˈaɪ]
standard operating procedure
[ˈstændəd ˈɒpəreɪtɪŋ prəˈsiːʤə]
guest experience
[gest ɪksˈpɪərɪəns]
dynamic pricing
[daɪˈnæmɪk ˈpraɪsɪŋ]
demand forecast
[dɪˈmɑːnd ˈfɔːkɑːst]
booking channel
[ˈbʊkɪŋ ˈʧænəl]
direct booking
[dɪˈrekt ˈbʊkɪŋ]
commission
[kəˈmɪʃn]
service charge
[ˈsɜːvɪs ʧɑːʤ]
resort fee
[rɪˈzɔːt fiː]
complaint resolution
[kəmˈpleɪnt ˌrezəˈluːʃn]
guest retention
[gest rɪˈtenʃn]
service blueprint
[ˈsɜːvɪs ˈbluːprɪnt]
mystery guest
[ˈmɪstərɪ gest]
brand audit
[brænd ˈɔːdɪt]
service chargeback
[ˈsɜːvɪs ˈʧɑːʤbæk]
no-show fee
[ˈnəʊ ʃəʊ fiː]
upgrades inventory
[ˈʌpgreɪdz ˈɪnvəntrɪ]
room revenue
[ruːm ˈrevənjuː]
ancillary revenue
[ænˈsɪləri ˈrevənjuː]
guest lifecycle
[gest ˈlaɪfsaɪkl]
service culture
[ˈsɜːvɪs ˈkʌlʧə]
comps policy
[kɒmps ˈpɒlɪsɪ]
escalation
[ˌeskəˈleɪʃn]
guest recovery
[gest rɪˈkʌvərɪ]
brand promise
[brænd ˈprɒmɪs]
service design
[ˈsɜːvɪs dɪˈzaɪn]
operational standard
[ˌɒpəˈreɪʃənl ˈstændəd]
labor cost
[ˈleɪbə kɒst]
staff turnover
[stɑːf ˈtɜːnəʊvə]
training plan
[ˈtreɪnɪŋ plæn]
guest feedback loop
[gest ˈfiːdbæk luːp]
service recovery plan
[ˈsɜːvɪs rɪˈkʌvərɪ plæn]
guest consent
[gest kənˈsent]
data privacy
[ˈdeɪtə ˈpraɪvəsɪ]
property standards
[ˈprɒpətɪ ˈstændədz]
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Frequently Asked Questions
The list contains 110 words. That is enough to build a strong working vocabulary for hotel operations, revenue strategy, and professional service communication.
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