Support Team
Get Help Fast
Check the FAQ or contact support directly. We usually reply within 1-2 business days.
- The FAQ covers common questions about Premium, billing, progress, and the learning algorithm.
- Support replies are available in Russian and English.
- You can contact us through the form or directly at support@onemoreword.app
FAQ
Frequently Asked Questions
Start with the prepared answers below. You may find a solution right away and get back to learning faster.
The app is available on Android (delivery via official stores and alternative storefronts in your region). The iOS app is in development.
To reset progress, clear the app data in the device settings. Note that this will delete all data, including saved words and statistics.
Make sure the app is allowed to send notifications in your device settings. Then check the reminder settings inside the app as well.
At the moment, the learning experience is centered on English, and not every interface or learning-language combination is available yet. Additional language options are planned for future updates.
Review intervals depend on how well you remember a word during practice. When recall is successful, the intervals gradually become longer based on spaced-repetition principles. If recall is weak, the word returns much sooner, often within the next hour.
Yes, the app works offline.
The main advantage is unlimited new words per day. On the free plan, new words are limited, while review sessions remain unlimited. Premium also unlocks thematic collections and removes ads.
Currently, adding your own words is not possible, but it is planned in future updates.
Write to us at support@onemoreword.app with the subject "Delete Account". We will confirm the request and delete the data according to the Privacy Policy.
Use the feedback form or email us at support@onemoreword.app. If you are reporting a bug, include your device model, OS version, and clear reproduction steps.
How to contact us?
If you have a question, idea, or problem, choose the contact option that works best for you and we will get back to you.
- Email: support@onemoreword.app
- Response time: 1-2 business days