Customer Service in English: Beginner Vocabulary
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| Word | Listen to pronunciation |
|---|---|
| help Pronunciation: /hɛlp/ | |
| support Pronunciation: /səˈpɔːrt/ | |
| customer Pronunciation: /ˈkʌstəmər/ | |
| client Pronunciation: /ˈklaɪənt/ | |
| service Pronunciation: /ˈsɜːrvɪs/ | |
| request Pronunciation: /rɪˈkwɛst/ | |
| question Pronunciation: /ˈkwɛstʃən/ | |
| answer Pronunciation: /ˈænsər/ | |
| issue Pronunciation: /ˈɪʃuː/ | |
| problem Pronunciation: /ˈprɑːbləm/ | |
| complaint Pronunciation: /kəmˈpleɪnt/ | |
| order Pronunciation: /ˈɔːrdər/ | |
| refund Pronunciation: /ˈriːfʌnd/ | |
| return Pronunciation: /rɪˈtɜːrn/ | |
| exchange Pronunciation: /ɪksˈtʃeɪndʒ/ | |
| policy Pronunciation: /ˈpɑːləsi/ | |
| warranty Pronunciation: /ˈwɔːrənti/ | |
| receipt Pronunciation: /rɪˈsiːt/ | |
| invoice Pronunciation: /ˈɪnvɔɪs/ | |
| delay Pronunciation: /dɪˈleɪ/ | |
| apologize Pronunciation: /əˈpɑːlədʒaɪz/ | |
| sorry Pronunciation: /ˈsɔːri/ | |
| please Pronunciation: /pliːz/ | |
| agent Pronunciation: /ˈeɪdʒənt/ | |
| team Pronunciation: /tiːm/ | |
| manager Pronunciation: /ˈmænɪdʒər/ | |
| call Pronunciation: /kɔːl/ | |
| email Pronunciation: /ˈiːmeɪl/ | |
| message Pronunciation: /ˈmɛsɪdʒ/ | |
| reply Pronunciation: /rɪˈplaɪ/ | |
| assist Pronunciation: /əˈsɪst/ | |
| resolve Pronunciation: /rɪˈzɑːlv/ | |
| fix Pronunciation: /fɪks/ | |
| update Pronunciation: /ˈʌpdeɪt/ | |
| status Pronunciation: /ˈsteɪtəs/ | |
| account Pronunciation: /əˈkaʊnt/ | |
| order number Pronunciation: /ˈɔːrdər ˈnʌmbər/ | |
| delivery Pronunciation: /dɪˈlɪvəri/ | |
| shipment Pronunciation: /ˈʃɪpmənt/ | |
| tracking Pronunciation: /ˈtrækɪŋ/ | |
| replacement Pronunciation: /rɪˈpleɪsmənt/ | |
| charge Pronunciation: /tʃɑːrdʒ/ | |
| payment Pronunciation: /ˈpeɪmənt/ | |
| card Pronunciation: /kɑːrd/ | |
| address Pronunciation: /əˈdrɛs/ | |
| phone Pronunciation: /foʊn/ | |
| contact Pronunciation: /ˈkɑːntækt/ | |
| wait Pronunciation: /weɪt/ | |
| hold Pronunciation: /hoʊld/ | |
| line Pronunciation: /laɪn/ | |
| feedback Pronunciation: /ˈfiːdbæk/ | |
| survey Pronunciation: /ˈsɜːrveɪ/ | |
| satisfaction Pronunciation: /ˌsætɪsˈfækʃən/ | |
| helpful Pronunciation: /ˈhɛlpfəl/ | |
| polite Pronunciation: /pəˈlaɪt/ |
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The list contains 55 words. That is enough to handle basic customer conversations confidently and understand common requests.
Keep 5-7 basic phrases nearby and practice them until they become automatic. Over time, you will start building answers faster and more confidently.
Split the list into short groups, repeat the words out loud, and use them in short answers. Regular practice gives the best results.